Privacy Policy

Privacy Policy

Last updated: March 30, 2026

At eSIMM EU, we are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use esimm.eu and purchase our digital eSIM services.

1. Data Controller

The data controller responsible for your personal data is:

eSIMM EU
Luchtbal 24
Antwerp, Belgium

For privacy-related questions, please contact us via our website support form.

2. Personal Data We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing country
  • Device information
  • IP address
  • Browser and operating system
  • Order history
  • eSIM activation and usage metadata
  • Customer support messages
  • Fraud prevention and security logs

We do not directly store full payment card details. Payments are securely processed by trusted third-party providers such as Stripe, Apple, and Google.

3. How We Use Your Data

We use your personal data to:

  • Deliver purchased eSIM services
  • Send your QR code and activation details
  • Process payments and refunds
  • Prevent fraud and abuse
  • Improve website performance
  • Provide customer support
  • Comply with legal obligations
  • Send important service notifications
  • Improve user experience and analytics

4. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contract performance – to provide the service you purchased
  • Legal obligations – tax, fraud prevention, and compliance
  • Legitimate interest – service improvement and platform security
  • Consent – marketing emails and optional cookies

5. Data Sharing

We may share limited personal data with trusted third parties only when necessary, including:

  • Payment processors
  • Telecom infrastructure partners
  • Cloud hosting providers
  • Fraud detection systems
  • Customer support tools
  • Legal authorities when required by law

All third parties are required to protect your data under strict confidentiality obligations.

6. International Transfers

Because our eSIM services operate globally, your personal data may be processed outside the European Economic Area (EEA).

Where this happens, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including contractual data protection clauses.

7. Data Retention

We keep your personal data only for as long as necessary to:

  • Provide the service
  • Meet legal and tax obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our policies

Inactive data is periodically deleted or anonymized.

8. Your GDPR Rights

If you are located in the EU or EEA, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with your local data protection authority

9. Cookies

We use cookies and similar technologies to:

  • Keep the website functional
  • Remember preferences
  • Improve analytics
  • Prevent fraud
  • Optimize checkout performance

You may disable cookies in your browser settings, but some features may not work properly.

10. Data Security

We use industry-standard technical and organizational safeguards including:

  • SSL/HTTPS encryption
  • Secure payment gateways
  • Access controls
  • Fraud monitoring
  • Server security protections
  • Limited staff access

However, no internet transmission is ever 100% secure.

11. Contact

For any privacy or GDPR-related request, please contact eSIMM EU through our official support page on esimm.eu.